Responsible Gambling

Bet sensible with Netted

Netted encourages sensible betting and believes that betting on sporting events will increase your enjoyment and give you the chance to win or share one of the jackpot pools.

We believe it is important that you make sure that you only bet within your means and stay fully in control of your gambling and never gamble more than you can afford.

If you find you have a problem, then our Customer Care Team are always on hand to assist you.

Email: help@clubpools.com

Stay in control

There are a number of features that are designed to help you keep in control of your betting:

Transaction history

You can view your Account History in the My Account section of the site, where you can get a full overview of all bets you have placed and the amount staked on each bet.

Maximum deposit levels

To control the amount you bet with, you can set a maximum deposit level and frequency in the Player protection section of My Account. Here you will be able to set daily or weekly deposit limits. Please note that a decrease in your maximum deposit level or frequency will take place immediately, but an increase in your maximum deposit level or frequency will take 24 hours to effect.

Self exclusion

You can request that your account be closed by Customer Care if you believe you are gambling excessively, Netted will close the account and will do all that it can to prevent new accounts being opened by you in the future. You can also set a self exclusion period yourself by going to the Player Protection section of My Account. Please note that once this is set, it cannot be unlocked by you or by Customer Care.

If you feel you need more help or advice, the information below may be useful for you:-

Are you gambling beyond your means?

If you can answer positively to more than three of the questions below, we recommend that you call either our customer care team, or one of the organisations detailed further down this page.

Has gambling ever affected your work, home life, reputation or made you unhappy?
Have you ever felt remorse after gambling? Has it ever caused you difficulty in sleeping?
After losing did you have a strong desire to return and win back your losses? Or after a win , try and win more?
Have you ever gambled down to your last pound?
Have you ever borrowed money or sold something to finance gambling?
Have you ever been reluctant to spend money set aside for gambling on normal expenditure?
Has gambling ever made you careless towards your welfare or that of your family and friends?
Have you ever gambled longer than planned?
Has gambling ever been an escape from worry or difficulties?
Have you ever committed or considered committing an illegal act to finance gambling?
Do arguments, disappointments or frustrations or even good fortune create the urge to gamble?
Have you ever considered harming yourself as a result of your gambling?

GamCare

Gamcare offers a variety of care services and communication channels for those who are affected by problem gambling. Individuals can receive information, advice, support or counselling though a National Telephone Helpline. Face to Face counselling – available to those men, women and young people who can travel to our London centre. Group counselling service – GamCare has also trained counselling centres across the UK in order to take on problem gambling clients, or via our email service.

Helpline
Tel no: 020 7378 5200
045 6000 133 from the UK
+44 845 6000 133 international (24 hours 7 days a week)
Website: www.gamgare.org.uk
Email: info@gamcare.org.uk

RIGT

The aim of the Responsibility in Gambling Trust is to make it less likely that people will become problem gamblers and more likely that those who do will be able to seek and to secure effective help.

The trust achieves this aim through raising awareness about problem gambling, commissioning treatment, prevention and education, and research into problem gambling. Visit the RIGT website.

RIGT welcomes views and ideas from anyone with an interest in problem gambling, especially those affected by problem gambling or those within the industry.

Telephone: 020 7022 1865 from the UK.

Website: www.rigt.org.uk

Email: enquiries@rigt.org.uk

It is illegal for anyone under 18 years of age to open an account or to gamble with Netted.

Netted will make every effort to ensure that the latest technology is used to validate the age of anyone who attempts to open an account.

We reserve the right to carry out age verification checks via a third party to ask for proof of age of any customer at any time. In such instances your account may be suspended until this is provided. Anyone under the age of 18 found to be using this site will have any winnings forfeited and outstanding bets voided, in addition they are liable to be reported to the police.

If any person who is under the age of 18 has access to your personal computer Netted recommend that you make arrangements to put in place filtering software on your PC (see below for links.)